Computer Provider Warns Customers of Malware Infection
Dell is currently warning customers that some motherboards have been infected with malware. The PowerEdge R410 Rack server apparently contains spyware embedded within the systems management software.
The computer firm is sending letters to users and directly phoning those who are infected, according to The Register. A support forum post provided few details regarding the malware or steps that can be taken to remove it from the system.
“I just got a telephone call from a service scheduler informing me that the replacement R410 motherboard I received several weeks ago contains spyware in its embedded systems management firmware, and wanting to schedule an additional service call for a tech to come clean it off,” one user wrote. “Unfortunately since the person calling was non-technical, she was unable to provide a lot of details. But I do believe the call to be legitimate as she had the service tag of one of my systems which did indeed receive a motherboard replacement recently.”
A representative of Dell confirmed that the received call was legitimate but also failed to provide more technical details.
Related posts:
