Avaya Acquires Aurix to Expand into Contact Center Market
Avaya has recently acquired Aurix as part of an effort to help enhance the availability and accessability of speech recognition and analytics solutions in the contact center market.
Aurix will become a wholly-owned subsidiary of Avaya and will be incorporated into Avaya’s Aura and other solutions in Avaya’s customer contact and unified communications portfolios.
“Aurix’s technology will enable Avaya’s customers to quickly find the interactions that can impact their ability to attain high customer satisfaction and increase revenue generation,” said Brett Schockley, senior vice president of corporate development, innovation and strategy at Avaya. “The analysis of these interactions can drive enhancements in processes that advance their business objectives.”
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