RightNow Embedding Customer Support Into Mobile Apps
RightNow is putting its full-featured service into mobile applications through RightNow CX for mobile apps. The app allows consumers full access to RightNow’s customer experience suite.
“To help brands stay ahead of the rapidly evolving consumer, we provide accelerators — comprehensive toolkits that focus on specific consumer interactions, like mobile — that leverage RightNow CX to quickly take advantage of new consumer trends and opportunities,” said RightNow Chief Solution Officer David Vap.
Additional offerings of the new app include:
- Speak directly with a service agent, or engage in an interactive text chat
- Tweet questions using the #help_[brandname] hashtag to receive immediate, automated answers via Twitter
- Submit email inquiries
- Search for help in a knowledge base; view answers, rate answers, see related questions
- Engage directly with a brand’s Facebook page
- Troubleshoot an issue using self-guided service
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