HP Expanding Services for Better Customer Experience
HP today announced additions to its portfolio of solutions and services for telecom companies, helping them to drive business growth with better management of service quality for customers. The firm is enhancing solutions in its operational support system and actionable customer intelligence portfolios. HP is also adding new consulting capabilities to help communications service providers define business and marketing strategies that can be aligned with real operational execution.
“To drive business growth, CSPs must deliver more personalized services and manage service quality more effectively,” said Bob Stutz, senior vice president, Business Solutions, HP. “With HP’s extensive portfolios, CSPs can create a customer-centric OSS as well as build ACI solutions that transform customer information into valuable business strategies.”
Some of the solutions to help improve customer experience includes:
- HP Universal SLA Manager 2.0 helps CSPs meet their SLA commitments by automating the complete life cycle management of a very large number of SLAs – 1 million or more. New capabilities include support for the IT Infrastructure Library framework, which enables CSPs to define standard SLA templates for the technical and business metrics of any communication service.
- HP Service Quality Management 3.0 helps CSPs visualize service health and detect service quality problems in real time – before they affect customers. The latest version includes greater scalability, better performance and improved transparency using IT and telecom business data models.
- HP Unified Correlation Analyzer improves customer satisfaction by quickly linking a network resource problem with its likely impact on services and customer experience. Version 1.2 extends the scope of prepackaged capabilities, targeting complex cross-domain correlation use cases, and offering CSPs reduced deployment time and faster time to value.