Avaya Installing Town’s Employee Mobile Comm System; Simon Culmer Comments
Avaya has won a contract to supply mobility software to a U.K. town as the town is aiming to help its employees communicate with each other at any time from any location. The contract includes delivery orders for an Avaya one-X communicator with video, Avaya EC500, Avaya Flare communicator and Avaya Aura conferencing system, Avaya [...]
Avaya is helping the North American Aerospace Defense Command operate a hotline for children inquiring when Santa Claus and his sleigh will arrive at their house on Christmas Eve. Avaya said NORAD uses the company’s Aura unified communications and contact center services to connect each caller with one of the command’s 1,200 volunteers tracking Santa. [...]
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Avaya’s 3rd Aura Server Update Gets Pentagon Approval; Steve Derr Comments
December 3, 2012 No CommentThe Defense Department has approved the latest release of Avaya’s Aura Application Server, the company announced Monday. The AS 5300, the server’s third update, can now be used in the Defense Switched Network, the agency’s system for delivering data and communications services worldwide. Steve Derr, vice president and chief technology officer at Avaya Government Solutions, [...]
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Avaya’s Rob Chen Outlines Telework Shift, Cultural Barriers in White Paper
November 15, 2012 No CommentOf the close to 2.1 million federal employees on the payroll in 2012, nearly 31 percent of them were deemed eligible to telework. However, a new Avaya white paper on telework in the federal space says that less than a quarter of those eligible actually did work remotely, usually for two or fewer days per [...]
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Avaya Government Solutions announced Monday it has unveiled Government Outsourcing Solutions, a new unified communications system. GovOS was founded on SIP-based architecture and includes a product range for consolidated communications, contact centers and data networking. It incorporates Avaya Aura consolidated communications applications and networking. The service is compliant with security and certification requirements under Federal [...]
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Avaya has recently acquired Aurix as part of an effort to help enhance the availability and accessability of speech recognition and analytics solutions in the contact center market. Aurix will become a wholly-owned subsidiary of Avaya and will be incorporated into Avaya’s Aura and other solutions in Avaya’s customer contact and unified communications portfolios. “Aurix’s technology [...]
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Avaya has selected Streamcore for membership in the Avaya DevConnect Program. The program promotes development, compliance-testing and co-marketing of innovative third-party products that are compatible with Avaya solutions. As a member of Avaya’s developer community, Streamcore will be able to deliver Avaya compliant solutions to the market and assist businesses with real-time communication and collaboration [...]
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The SAP Integration and Certification Center has certified AMC Technology’s AMC MCIS 5.3 and its corresponding connectors including AMC Connector for Aspect UIP 5.3, AMC Connector for Avaya AES 5.3, and AMC Connector for Avaya AACC 5.3. The solutions have been proven to integrate with SAP Customer Relationship Management application through the integrated communication interface-computer telephone [...]
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